Support Center
Need help?
Most questions about production, shipping, tracking, handmade details, cancellations, and returns are answered instantly in our FAQ.
Before contacting us: If your question is about delivery time, production status, tracking, pre-orders, or handmade differences, the FAQ usually gives you the fastest answer.
Production
15–40 days
Most lamps require production time depending on the version. Pre-orders may take up to 60 days.
Shipping
5–9 business days
Shipping starts after production, quality check, and packing are complete.
Tracking
Sent by email
Tracking is sent after shipment. You can also use the tracking page above.
Still need help?
Send us a message below. Please include your order number, product name, and a clear description of your question.